If you ask a business owner what the most important aspect of their business is, you might get a plethora of answers. At the root of any answer you get will be the most obvious and important part of business: customers. How you keep customers happy defines your business.
In this month’s employee spotlight, we are featuring Sierra’s Service Delivery Manager of over 5 years, Gregory Crout, the heart of Sierra’s customer satisfaction assurance.
Outside of work, Greg’s biggest passion is his family, and he enjoys spending time with his wife and two children. He also spends time reading about a variety of topics, like psychology, and technical nonfiction. Greg is a member of ISACA, an independent, nonprofit, global association engaging in the development, adoption, and use of globally accepted, industry-leading knowledge and practices for information systems.
Greg started his journey at Ohio University, where he attained his Bachelors of Science in Communication Systems Management. Initially, he notes, he was interested in entering a career in the production of radio and television. When he started his course work, however, he found a deep interest in more technical work, and changed his major.
Before joining the team at Sierra, Greg worked at companies such as Progressive Insurance, Deloitte, The Kraft Heinz Company, BNY Mellon, and JPMorgan Chase, performing the roles of Telecommunications Operations Specialist, Systems Analyst, and Senior Auditor.
Greg brings a wide range of technical and business experience to his role at Sierra. He mentions that every day is different, and he spends a large portion of his time identifying possible customer concerns and quickly finding resolution. Essentially, he ensures that potential issues never come to fruition, to give our customers the best possible experience.
Speaking of Sierra’s company culture, Greg notes:
At Sierra, it’s not about what you love, but how you love it. Our team doesn’t just enjoy their work; they have a real passion and drive surrounding it. I enjoy working with a company like Sierra, because from my perspective, in the corporate world you just don’t see this kind of individual ownership.
We would say of Greg, that he fits the description of our culture extremely well. Greg believes in getting it right the first time, and his passion for the company mission is admirable.
If you’re a customer of Sierra, there’s a good chance that you’ll get to know Greg. We’re confident in his abilities to keep everything running smoothly, and we hope you’ll be happy you spoke to him.
Sierra w/o Wires, Inc. is an IT Managed Service and Support provider, specializing in remote monitoring and remote management of computing systems, cloud/virtual systems hosting, VoIP/SIP PBX trunks and solutions, physical server hosting, software development and hardware and software reselling.
