Lower your phone bill with Sierra Experts’ reliable business phone systems.
Traditional business phone systems utilize expensive equipment and phone lines. Conventional business phone systems require a dedicated line for each caller, leading to a higher monthly bill. In a traditional system, scaling services is challenging because you must purchase phone lines in higher increments.
In contrast, VoIP offers a lower total cost of ownership. Callers share a set number of phone lines, and scaling services is easy through a simple phone call or email. Additionally, VoIP solutions can be feature-rich.
Sierra Experts offers unbeatable pricing for SIP Trunking, delivering flexible and cost-effective solutions for companies already benefiting from VoIP business phone solutions.
Changing traditional business phone solutions can take time and effort and be costly. Sierra Experts’ SIP Trunking service, based on concurrent call paths, provides seamless scalability tailored to your needs. Plus, no extra hardware or dedicated service is required—just a simple call or email to add more lines.
SIP Trunking is already a more affordable choice than traditional phone lines, and in the SIP Trunking business, Sierra Experts offers one of the best prices available. Also, enjoy the added benefit of minimal capital investment when switching from traditional phone lines.
Our owned and operated Tier-3 Pittsburgh Data Center hosts our SIP Trunking within one of the region’s most secure, connected, and power-reliable buildings. The Pittsburgh Data Center connects to three power substations, eight major telecom carriers, and 3000 lines of fiber. With a 99.997% uptime, you can rest assured that your phone service will be reliable.
SIP TRUNKING FEATURES
Along with best-in-class VoIP solutions, our PBX phone systems offer one of the most extensive feature sets available.
Drastically reduce your hardware expenses with hosted PBX phone systems. The only equipment your company needs onsite with this solution are phones and network gear. By utilizing Sierra Experts’ hosted PBX phone system, your company can avoid needing the specialized knowledge and time to set up and configure your PBX system.
Maintain complete control of your critical equipment with an on-premise PBX phone system. We offer quality hardware through our network of trusted partners. We will meet with a representative of your company to discuss your needs, and we would be happy to help you compare options.
Once you’ve selected an on-premise solution to fit your needs, our skilled engineers will assist with setting up and configuring your hardware. Plus, we also offer management and monitoring to ensure the security and performance of your PBX phone system.
Whether you choose our on-premise solutions or our hosted PBX phone system, your business can enjoy one of the most extensive feature sets available. Our PBX phone solutions include robust features, including management tools, remote access, call routing tools, and more. For a complete list of features, see Sierra PBX Features.
We offer a robust call center application featuring intuitive call flow management. Sierra Experts’ call center application is a must-have for any organization that utilizes hot desking. The application enables simple-to-use call queues while allowing employees to clock in and out of the queue to take breaks. Additionally, full access to analytics and reporting is available to management, allowing them to see which agents are in a team, who’s accepting phone calls, how long calls are taking, and more.
FEATURES
Sierra Experts offers fast diagnosis and problem resolution for on-premise PBX business phone systems. Plus, our Sipulator is a layer seven network device that handles codec translation and allows site-to-site diagnostics for on-premise PBXs connecting to our SIP services.
Features
Businesses rely on phone systems to communicate effectively. Additionally, VoIP phone services offer a plethora of benefits compared to traditional systems. However, they can also be sensitive to connectivity issues. Monitoring and management prevent dropped calls and system-wide issues, ensuring that your business phone system operates at peak performance.
Our VoIP phone system management services ensure the best performance of your phone system. From planning and setup, to monitoring service quality, to problem resolution, we have you covered.
We give your new business phone system the best possible start, with expert network planning and configuration. Plus, we can also add or remove extensions, call groups, and more, simply by calling or emailing us.
We use a variety of commercially available and custom tools to deliver around-the-clock monitoring, ensuring a high quality of service. We monitor for a variety of statuses, like packet loss, jitter, and packet delay variation.
In case of any issues with your phone system, our team of expert engineers is available 24/7/365, even on major holidays. We communicate quickly and clearly while pinpointing the problem and finding a resolution.
Get a better picture of your business phone system usage and performance with comprehensive reporting. We provide reports in a variety of formats, based on your needs.
We provide both machine-driven and human-driven problem alerting. Our engineers can contact customers via phone, e-mail, text, or via our Web-based ticketing portal.
Does your company utilize hot desking? Our Call Center Manager helps your team become more efficient and organized.
If your team works from different locations, a web-based solution is a must. Employees can log in with any device, anywhere. Eliminating the need to download software, along with any messy compatibility troubles.
Avoid complications involved with segmented teams. Team members can be associated with one or more categories and only receive calls within those categories. Plus, members can join or leave one or multiple queues easily to take their breaks or change roles on the fly.
Management has full access to statistics, like which agents are part of a team, who is taking calls, how long the calls last, and more.
Please see our FAQ page for additional information about our VoIP phone services.
If your question isn’t listed there, feel free to email or call us at 412-722-0707.
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