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Sierra Experts

We do IT differently.

Contact us for more information.

Sierra Experts

We do IT differently.

Contact us for more information.

Offering top-tier solutions to business phone systems.

SIERRA PBX FEATURES

Our PBX solutions include robust features such as management tools, remote access, call routing tools, and more.

Simple Management and Configuration

Business
Features

Directing Inbound and
Outbound Calls

Conferencing & Team Communications

Location Based
Features

Integrations and
Supported Platforms

SIMPLE MANAGEMENT AND CONFIGURATION

Extendable web-based administration console and user voicemail modules are easily accessible and user-friendly.

Extendable web-based administration console and user voicemail modules are easily accessible and user-friendly.

There are no artificial concurrency limitations. Proper hardware specification and configuration also ensure you have as many concurrent call paths as you need—or as provided by your SIP trunk service provider.

BLF lights indicating extension status on phones can now be provisioned automatically.

Manage phone templates and individual phone configurations. Moreover, this allows for simple and automatic phone provisioning and supports a broad spectrum of manufacturers and models.

Drill down on call details by selecting any combination of date range, caller ID, destination, duration, and disposition. Plus, you can display reports as tables or graphs and export them to CSV.

Configure the call recording for monitoring purposes on extensions, groups, conferences, etc.

Privileged users have the ability to listen to any active call without alerting the user that’s on the call. 

BUSINESS FEATURES

There are dozens of feature codes that can be dialed from a phone to perform different operations on its extension or on the PBX. For example, numbers can be blacklisted, users can be logged on and off of queues, incoming calls can be simulated, and much more. Contact our telephony team for a full list of feature codes.

There are dozens of feature codes that can be dialed from a phone to perform different operations on its extension or on the PBX. For example, numbers can be blacklisted, users can be logged on and off of queues, incoming calls can be simulated, and much more. Contact our telephony team for a full list of feature codes.

Leave voice messages for an unavailable extension and set voicemail as a direct destination based on routing rules, time of day, queue wait time, etc. Receive email notifications with attached WAV audio files whenever a new voicemail is available, sent to the user or group that owns the extension. Additionally, users can check voicemail from their phone using feature codes, a “messages” button, or via the web-based voicemail system.

Utilize a web interface to attach .pdf files, and fax them using the phone system.

Automatically create a global phone book of all extensions, allowing customization, or the creation of custom phone books.

Available contact information for incoming calls, such as name and phone number, will be shown on the phone display. You can block specific calls based on the caller ID to avoid receiving future calls from selected numbers.

Direct incoming calls to any internal extension, voicemail, or external phone number. Additionally, perform both blind transfers, connecting two calls immediately, and attended transfers, where you confirm the transfer with the intended call recipient first.

This feature allows either music or a prerecorded message to be played during hold, or while callers are in the call queue.

Any user can record audio from their phone, and send it to any email address for later reference.

DIRECTING INBOUND AND OUTBOUND CALLS

Create advanced routing rules for both inbound and outbound calls. You can direct calls based on the source or destination number.

Create advanced routing rules for both inbound and outbound calls. You can direct calls based on the source or destination number.

Implement rules to route calls differently based on the time and day of the week. Also, these rules provide robust call routing options for “after hours” and other scenarios. Additionally, apply time conditions to internal or external calls or both.

Inbound calls can be redirected to a different internal extension, IVR, or any phone number, such as a cell phone.

If a user will not be able to receive calls for a period of time, the Do Not Disturb feature can be activated to send inbound calls directly to voicemail. 

This feature allows inbound calls to be redirected to another extension or an external number, such as a cellphone, after a chosen period of seconds. If the external number or alternate extension rejects the call, the call will simply return to the initial extension’s voicemail.

Handle calls to a group of extensions using queues and ring groups, offering numerous configuration options to customize group calls with various behaviors. Utilize features like IVR breakout, hold time tracking, ring strategy, and statistics, making queues and ring groups suitable for setups ranging from a simple team ring group to a large-scale call center queue.

Parking lots allow for calls to be parked on virtual extensions, allowing them to be picked up by other phones or agents as they become available.

Also known as a “digital receptionist” or “auto attendant,” IVRs allow you to answer calls with pre-recorded messages and present simple or complex menu structures to the caller to ensure that they reach the appropriate person or department (or ascertain the information they need such as office hours from pre-recorded messages).

CONFERENCING AND TEAM COMMUNICATIONS

You can create as many conference call numbers as you need. There is no limit on maximum conference call participants by default, but there is a configuration option available for it in case you would like to impose a limitation. Additionally, options can also be set for greeting messages, announcing, and recording.

You can create as many conference call numbers as you need. There is no limit on maximum conference call participants by default, but there is a configuration option available for it in case you would like to impose a limitation. Additionally, options can also be set for greeting messages, announcing, and recording.

Call an extension and force immediate pickup (phone will automatically go to speaker phone) with two-way audio, or broadcast a message to many extensions. Aastara, Grandstream, Linksys/Sipura, Mitel, Polycom, Snom, and many other phones are supported.

LOCATION BASED FEATURES

Phones supporting OpenVPN can be configured for secure remote access.

Phones supporting OpenVPN can be configured for secure remote access.

Users can utilize Direct Inward Service Access (DISA) to call into the PBX and dial out, making their calls appear to originate from the PBX. DISA is valuable for disguising cell or home phone numbers as regular outbound calls from within the organization. Also, implement DISAs with password protection and provide their direct dial via inbound routing or as a hidden IVR option.

Configure the PBX to function as a unified office location, allowing seamless call transfers between office locations by dialing the appropriate extension. Plus, employees at different locations can call each other free of charge.

INTEGRATIONS AND SUPPORTED PLATFORMS

Sierra offers a robust call center application, featuring intuitive call flow management. In any organization that utilizes hot desking, Sierra’s call center application is a must-have. The application enables simple to use call queues, while allowing employees to clock in and out of the queue to take breaks. Full access to analytics and reporting is available to management, allowing them to see which agents are in a team, who’s accepting phone calls, how long calls are taking, in-depth historical reporting per agent, and more.

Sierra Experts offers a robust call center application featuring intuitive call flow management. Sierra’s call center application is a must-have for any organization that utilizes hot desking. The application enables simple-to-use call queues while allowing employees to clock in and out of the queue to take breaks. Plus, full access to analytics and reporting is available to management, allowing them to see which agents are in a team, who’s accepting phone calls, how long calls are taking, in-depth historical reporting per agent, and more.

Support for the following audio codecs:

  • gsm
  • ulaw
  • alaw
  • lpc10
  • speex
  • g729
  • g723
  • siren7
  • iren14
  • slin
  • g722
  • g726
  • adpcm
  • ilbc
  • g726aal2

The PBX is implemented entirely in software and can run on any virtualization solution as easily as bare metal. Plus, we offer a cloud / hosted implementation that is fully virtual.

Any standards compliant SIP or IAX2 software phone is compatible.

Convert incoming faxes to email or pass to an ATA device for interpretation by a fax machine.

Backups of any or all configurations and data, including settings, voicemail, CDR, and audio recordings, can be backed up on a schedule or schedules. Additionally, backups can be stored locally or pushed to a remote location via Email, FTP, MySQL, or SSH.

Revolutionizing businesses across all sectors with state-of-the-art IT infrastructure and managed services.

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